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Privacy & Legal

Privacy Policy

We hope you will enjoy being a customer of Crossflags (Motors) Limited, and we want to make sure your experience is as safe and useful as possible. Here you can find out what data we collect from you, how we use it, conditions where we may disclose this data to others, how we keep it secure and how our website works. 

Crossflags (Motors) Ltd., a Company registered under the Companies Acts (SC48678) and having its registered office at 454 Hillington Road, Glasgow G52 4FH.

Crossflags takes the issue of security and data protection very seriously and strictly adheres to guidelines published in the United Kingdom Data Protection Act of 1998 and the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018. We are notified as a Data Controller with the Office of the Information Commissioner under registration number Z4902516 and we are the data controller of any personal data that you provide to us. Any questions relating to this policy and our privacy practices should be sent to mail@crossflags.co.uk

Personal information that we collect, why we collect it and how we use it.

We obtain information about you when you use our website and we also receive information from you, for example when you are viewing vehicles or making online bookings. We need this information to enable us to provide our online services and where appropriate, our in branch services booked through the website. This section sets out in more detail what information we collect, why we collect it, how we use it and how long we keep your information.

We obtain information about you when you contact us in branch or over the phone and when you use our website. We also receive information from you via cookies on our website, for example when you are viewing vehicles or making online bookings. We need this information to enable us to provide our online services and where appropriate, our in branch services. This section sets out in more detail what information we collect, why we collect it, how we use it and how long we keep your information.

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.

Marketing

We may use your personal data to contact you with information about our products and services in the future, including but not limited to reminding you when we believe your service and MOT are due, as we believe it is in our legitimate interests to do so.. If, at any time, you no longer wish to receive this information and you wish us to stop processing your data in this manner, please send a request to mail@crossflags.co.uk

Our email marketing correspondence also gives you the option to unsubscribe from receiving any further marketing by selecting the unsubscribe option.

Please note that you may still receive emails directly related to any subsequent enquiry you have submitted via our on-line contact form as this does not constitute marketing.

Access to Your Information

You may request, at any time, a copy of the personal information which we hold about you, at no cost. Should you wish to access or update the personal information that we hold, please contact us by sending a written request to Crossflags (Motors) Ltd, York House, Annan Road Dumfries, DG1 3AW

If you wish to have the information which we hold about you removed, please request this in writing to Crossflags (Motors) Ltd, York House, Annan Road, Dumfries, DG1 3AW - as long as your information is not pertinent to the completion of a contract or required for any legal reason it will be removed.

If you are concerned that we are not using your information in accordance with the law, or are not satisfied with our response to a request made above, then you can complain to the Information Commissioner’s Office.

The Information Commissioner can be reached by the following means:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF 
0303 123 1113


Data Security

Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.

All credit/debit card data taken through our websites is encrypted in accordance with PCI-DSS.

Data Storage and Use of Data Outside of the European Economic Area

We store your data on secure servers inside the European Economic Area (EEA).

Some of our third party contractors are based outside of the EEA however, we have strict control over how and why your data can be accessed. By submitting your personal data, you are consenting to this transfer, storing or processing. If we transfer your data outside the EEA we will take steps to ensure that appropriate security measures with the aim that your rights continue to be protected as set out in this policy.

Disclosing Your Information
We may disclose your personal information to third parties under the following circumstances:

Third Party Links

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Social Networking

The website may offer you the opportunity to share or follow information about us (or the website or our services) using third party social networking functionality (such as through "share this", "like" or "follow" buttons).

We offer this functionality in order to generate interest in us, the website and our services among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.
Please note that we do not exercise any endorse or control the policies or practices of any third party social network whose functionality you may access through the website. You should always read the privacy policy of any social network through which you share information carefully in order to understand their specific privacy and information usage practices.

Changes to our Privacy & Cookies Policy

Any changes we may make to our privacy & cookies policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Registered details

 

Crossflags BMW - York House - Annan Road - Dumfries - DG1 3AW
Crossflags MINI - York House - Annan Road - Dumfries - DG1 3AW
Crossflags NISSAN - 2 Annan Road - Dumfries - DG1 3AD